Privacy Policy
Welcome to LocalMates. Your privacy is important to us. By using our website and services, you agree to the practices described in this Privacy Policy. This policy explains how we collect, use, protect, and manage your personal information to ensure transparency and a safe experience for every user.
Information We Collect
We collect information to provide you with accurate cleaning services and a smooth online experience. This may include:
Your name, phone number, email, and address when you request a quote or book a service
Details about your property or cleaning requirements
Any messages or communication you share with us
Website usage data such as pages visited, device type, and IP address (via cookies and analytics tools)
We only collect information that is relevant to delivering our services.
How We Use Your Information
LocalMates uses your information to:
Provide cleaning services and manage bookings
Send quotes, confirmations, and service updates
Improve our website, customer support, and overall service quality
Process payments and issue invoices
Communicate important information related to your booking
Comply with Australian laws and safety requirements
We do not sell or rent your personal data to any third party.
Sharing Your Information
We may share your information only when necessary:
With our verified cleaning staff to complete your service
With payment processors for secure transactions
With service partners (if applicable) for customer support
When required by Australian law, regulation, or court order
All third-party partners follow strict confidentiality and data-protection standards.
Cookies & Website Tracking
Our website uses cookies and analytics tools (such as Google Analytics) to improve performance and user experience.
These tools help us understand:
How visitors use our site
Which pages are viewed most often
How we can improve speed, design, and content
You can disable cookies in your browser settings at any time.
Data Security
We take your privacy seriously and implement strong security measures to protect your information from:
Unauthorised access
Loss or theft
Misuse or alteration
Cyber threats or data breaches
Despite our efforts, no online system can guarantee 100% security, but we continuously update and monitor our protection methods.
Your Rights
As an Australian user, you have the right to:
Access the personal information we hold about you
Request corrections if any information is inaccurate
Ask us to delete your data when it is no longer needed
Opt out of marketing communication at any time
You may contact us for any data-related requests.
Third-Party Links
Our website may include links to external websites for additional information.
LocalMates has no control over these sites and is not responsible for their:
Content
Privacy practices
Accuracy of information
Visiting external links is at your own discretion.
Changes to This Privacy Policy
LocalMates may update or revise this Privacy Policy at any time.
All updates will be posted on this page. Continued use of our website or services means you accept the latest version.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us.
We are committed to providing a transparent, safe, and trustworthy cleaning experience.
How We Use Your Information
LocalMates uses your information to:
Provide cleaning services and manage bookings
Send quotes, confirmations, and service updates
Improve our website, customer support, and overall service quality
Process payments and issue invoices
Communicate important information related to your booking
Comply with Australian laws and safety requirements
We do not sell or rent your personal data to any third party.