Terms & Conditions
Welcome to LocalMates. By accessing or using our website and cleaning services, you agree to the Terms & Conditions outlined on this page. These terms are designed to ensure clarity, transparency, and a smooth experience for all customers. If you do not agree with any part of these conditions, we kindly request that you discontinue using our website or services.
Use of Our Website
Our website provides information about cleaning services, pricing, and booking options across Australia. You may freely browse our content, but you must not use the website for:
Illegal or harmful activities
Uploading or distributing malicious or inappropriate material
Attempting to interfere with website security or functionality
LocalMates reserves the right to restrict access or suspend users who misuse the website in any form.
Service Information
All descriptions, prices, and service details are provided to help you make informed decisions about your cleaning needs. While we aim to keep all information accurate and up to date, service details may change based on:
Staff availability
Product availability
Updated cleaning procedures
Local area conditions
We reserve the right to modify or update service information without prior notice.
Quotes and Pricing
Any estimate or quote provided by LocalMates is based on the information you share with us. Final pricing may change due to:
Property size
Level of cleaning required
Additional tasks requested
Access conditions or special requirements
Quotes do not become binding until a formal agreement or booking confirmation is issued. We are not responsible for delays or additional costs caused by incomplete or inaccurate information provided by the customer.
Customer Responsibilities
To ensure smooth service delivery, you agree to:
Provide accurate details when requesting a quote or booking
Grant safe and reasonable access to your property
Secure pets, valuables, or fragile items before cleaning
Provide any necessary instructions regarding special surfaces or materials
Failure to meet these conditions may result in delays, rescheduling, or additional fees.
Intellectual Property
All content on this website—including text, images, graphics, designs, and branding—belongs exclusively to LocalMates. You may not copy, use, reproduce, or distribute any part of our content without written permission.
Unauthorised use of our intellectual property may lead to legal action.
Limitation of Liability
LocalMates is committed to providing high-quality cleaning services. However, we are not liable for:
Damage caused by pre-existing conditions in your property
Issues resulting from misuse of products or equipment
Losses due to environmental factors beyond our control
Temporary website downtime, technical issues, or cyber threats
Your use of our website and services is entirely at your own risk.
Warranties and Guarantees
Any warranties or guarantees relating to cleaning services will be detailed in your service agreement. These apply only to the specific conditions and areas covered by the agreement.
We are not responsible for conditions outside our control, such as:
Wear and tear
Pre-existing stains
Structural damage or material defects
Third-Party Links
Our website may include links to external resources or partner websites. These third-party sites operate independently. We do not control, endorse, or take responsibility for:
Their content
Their privacy practices
Their accuracy of information
Visiting external links is at your own discretion.
Changes to These Terms
LocalMates may update, revise, or modify these Terms & Conditions at any time without notice.
All updates will be posted on this page. Continued use of our website or services confirms your acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by Australian law. Any disputes arising from the use of our website or services will be handled under Australian legal standards and jurisdiction.
Contact Information
If you have any questions or concerns regarding these Terms & Conditions, our team is always here to help.
We are committed to ensuring your LocalMates experience remains transparent, fair, and professional.